Customer Relationship Management (CRM) and Online Virtual Events

CRM Culture and Infrastructure

Customer Relationship Management (CRM) is a well established approach for acquiring clients and retaining them to develop higher life-time value. Managing CRM online and ensuring it works with offline CRM activities introduces new challenges.

REALSENSE works with you to develop a better understanding of how you can achieve more dynamic communication with your clients - leading to maximised profitability, revenue, and customer satisfaction. We identify and evolve online solutions that help improve understanding of clients needs, answer their questions and develop client profiles. This  enables us to help you adjust and deliver your products and services to satisfy your clients changing demands.

Our website developments, online marketing solutions and offline marketing activities can be integrated with the world's leading commercial CRM platforms such as Microsoft Dynamics CRM, Oracle, Siebel, Salesforce CRM, SAP and Sugar CRM. Call our team today for advice, development and support on evolving your CRM capability.

Online Virtual Events

An on-line exhibition incorporates the features of an on-the-ground exhibition but adds new features and benefits by integrating database and real-time CGI technology together and delivering online. Our custom virtual online event solutions provide major benefits specifically for exhibition venue providers, exhibition organisers, exhibitors and visitors, including:

an increase in marketing results; extension to an 'on the ground' exhibition

vital marketing data about online visitors, for CRM and marketing

additional revenue streams for exhibition organisers and exhibitors

increased global audiences, 24 hours a day, seven days a week

reliable and convenient communication between exhibitors and customers
 

The REALSENSE team played a key role alongside Blaxxun, Cisco, Expocentric, Oracle and Superscape in the production of the world's first fully scalable Online Real-time 3D Exhibition System.

Our experience in the delivery of virtual reality solutions and online events enables our team to apply its skills in the provision of other social networking and online solutions such as the successful fast growing Second Life virtual environment.